Some of Our Services

We offer a broad spectrum of services based on enhancing face-to-face consumer experiences. Our services range from basic training consultations to creating globally relevant complex modules as well as other consultation services. Our clientele ranges from private individuals and business owners to corporate entities across all sectors.

We create content and give it to you for your consumption. 

We take into account all current business factors and our consulting catalogue covers the entire scope of services in the field of developing relevant content based on the level and experience of the human capital being trained.  With more and more international travel and the propensity of developing nations to spend, there has been a paradigm shift in terms of expectations of services in hotels. Cultural metacognition becomes even more relevant today and therefore sensitizing the workforce constantly becomes a requirement. 

Our services include:

• Understanding the business environment and thereafter working on the given mandate.
• Creating content, based on experience, academic research as well as field research, if required.  
• Making modules and handing them over, complete with speaker notes, so that in-house trainers can conduct these modules as well.
• Designing, creating or modifying Training Manuals as well as Standard Operating Procedures for a given function.

Improving quality of customer interactions stays relevant across sectors in numerous industries. A lot of times, an external training session has a better impact on the trainees in terms of learning. Based on whichever part of world you are in, we will work towards being able to provide you with a hospitality expert who will conduct sessions for you as Glocality works with an international consultant pool. 

Our services include:

• Leadership development 
• Departmental training needs 
• Soft skills training 
• Motivational chats and sessions 
• Mystery shopping and audits 

Training is an essential element of operational management control, giving you a meaningful foundation for your business decision processes. This function is mainly for educational institutions as well as for entry-level employees in hotels and restaurants.

Our services include:

• Ongoing personality development 
• Grooming sessions
• Interview preparations; internal and external 
• Resume building 
• Hospitality career counselling